If it does not, youll be responsible for contacting the insurance company and filing the claim. How enterprise determines if you damaged a rental elliott. I dont know what the rental car company will do, but i know when the same thing happened to my car, i had to have the whole windshield replaced it was a hairline crack less than across my windshield. I had to take my car to body shop and get a rental. Car rental companies charge customers for disputed damages. Glass invoice enterprise didnt pictures provided of damaged glass. Rental car damage claim is as hard to avoid as a pebble to. When he returned the car to enterprise, and the rental agent didnt walk around the car with long term car rental cost car rental costs have doubled in the runup to tet the initial emphasis will be on longterm rentals with a chauffeur.
Cracked windscreen on rental car fair to pay for it. It may have been there when we picked up the car as the windshield was a bit dirty, but i do believe it happened when. Not sure if anyone has any experience with this, but heres the story. The price of the vignette is included in the full rental price. Ive only really driven the car at night and when i did walk around for damage at enterprise it was night so i dont know how long the chip has been there or if i.
I purposely stayed home so i didnt have to drive the rental in fear of an accident. Supposedly overnight, a 5 crack appeared in the windshield which was quite surprising considering no such crack existed when we dropped off the car. My personal insurance does not have glass coverage as i deal with having a chipped cracked windshield on my personal car. Browse the topics below or click on one of the questions to find an answer and get on the road. I didnt purchase any of the extra warrantyinsurance and now i have a rock chip in my windshield. Enterprise damage claim existing windshield damage long. Has anyone any experience with returning a hire car to alamo with a cracked windshield and what did they say when returning the vehicle. I asked him why we were seeing a decline in enterprise damaged rental cases. Enterprise rent a car rock chipedcracked windshield. Rental car discussion enterprise rental cracked windshield hi all, i have an economy rental from the enterprise slc location due back wednesday.
A goodsized rock smacks your windshield, instantly causing an ugly crack. Resolve car rental damage claims on the spot with hertz. To find out more, get in touch with your car rental provider in advance. The rental company will notice if you replaced the windshield. Return your rental car with a chipped windshield, fender ding or paint scratch. You want the prior 5 car rentals to see if that damage was marked before. If you used your personal insurance to cover the rental, the rental company may contact your insurance company for you. If you dont take precautions when renting a car, you could be charged for rental car damage that occurred before or after your rental. Enjoy fast and easy car rental bookings from enterprise renta car at one of our 7,200 branches in cities, airports and neighborhoods near you. Car windshield stress cracks are cracks that appear in windshields for no readily apparent reason. Enterprise rent a car cracked windshield jan 05, 2016. And you might find what he told me interesting if youll be renting a car anytime soon. We received a letter from dollar rental car after that they found a chip on the passenger side of the windshield of the vehicle after we returned the car and the windshield would have to be replaced. I have a rental from enterprise while my car is in the shop.
Outside of car accidents, flying rocks and metal debris are the main culprits when it comes to windshield cracks. Rental car company wants me to pay for a crack in the windshield. During the drive, a rock hit his rental car, cracking the windshield ever so slightly. A cracked windshield would be something most anyone would note. When both you and the rental agent have completed the inspection, sign the checkin form. What factors causes a vehicles windshield stress crack. Two days into my rental period, i noticed a hairline crack in the windshield, way down low by the wipers. My personal insurance does not have any rental car coverage which is odd but thats another story so their insurance has to cover all the rental. Contact the rental company and let it know about the cracked windshield. You woke up this morning, went to your car in the garage to go to work, and discovered that your windshield cracked for no reason.
Liability quickly becomes a hot topic as dollar signs plaster the forefront of your mind. Is it safe to replace a cracked windshield of my rental car since i only have a liability insurance. When he returned the car to enterprise, and the rental agent didnt walk. I was at the enterprise rental office renting a car to tide me over while my own car was being repaired after an accident not my fault at all.
Enterprise rent a car car rental reservations canceled. When both you and the rental agent have completed the inspection, sign the checkin. Minor damage to a rental car, such as scratches, dents, or a chipped windshield are covered by the damage waiver. Windshield damage from a pebble isnt always visible when you return a vehicle, and a car rental company will replace the entire windshield after the crack begins to spread. In some states it can be illegal to operate a vehicle with a crack in the windshield may depend on the location of the crack. Hampton had snapped pictures of his car, on a hunch, and they show the windshield was fine. Rental cars at low, affordable rates enterprise rentacar. Though mysterious, windshield stress cracks usually have an underlying cause. How to return a rental car with scratches it still runs.
We booked flights and car rental through british airways and collected the car from avis at bordeaux airport. There was a chip on the windshield when i picked it up, now the chip turned into a. While driving today, a rock flew out from the vehicle in front of me and left a crack in the windshield not splintered however, more like a scratch. When theres minimal damage to a rental vehicle, hertz frequently offers an option to quickly resolve the claim at the time of return. Best to call enterprise as it may depend on the form you signed when getting the rental car and the coverage your insurer provides you. When returning a car, it is just as important to perform a vehicle inspection with the rental agent as it was when you rented the car. The determining factor behind who is liable boils down to your insurance coverage and whether you declined any additional coverage when you signed. Rental car discussion enterprise rental cracked windshield hi all, i have an economy rental from the enterprise slc location due back wednesday evening. When he returned the car to enterprise, and the rental agent didnt walk around the car with him to check for damage. I rented a car from them and i also got a cracked windshield, i couldnt prove it was there when i got the car, nor was i sure it was.
I start the car and warm it up, turn on the wipers and just like that the windshield is cracked. Enterprise claiming i damaged a rental car, which i did. Once purchased, it is important to place the vignette inside your vehicles windshield. The damage waiver is an optional protection product you can purchase with your car rental. This simple tool for measuring damage is here to ensure that you wont be charged for every little. I called the rental car branch that rented me the car to report the crack and to ask what to do. Rental essentials episode the damage evaluator tool. Rental car discussion enterprise rental cracked windshield hi all, i have an economy rental from the enterprise slc location due back. Who is responsible for a cracked windshield in a rental car. You can expect the rental company to take some time to assess how much to charge youand it will always be much more than just the cost of repair.
Remember, you can be responsible for damage from bad luck like having a rock hit the windshield or a hit and run in a parking lot. Heres how enterprise determines if you damaged a rental. While i was at a desk with an agent i overheard a couple returning a car arguing with the cashier that the ding in the windshield was already there when they got their car. Chipped glass on rental car windscreen moneysavingexpert. As it was so low down below the wipers where it started the chances of me spotting it were next to nil.
If you had claimed on your own insurance though it would have counted as a claim against your policy ok it doesnt effect your ncd as it is a glass claim but it does go on your record and certainly some insurers will put small loads on the premium for those with glass claims. Should i just go ahead and get it fixed at one of the glass shops before returning the car and pretend it never happened. Since i didnt recall being hit by a rock, for all i know the crack had started before i rented the car. No chip was noticed by us before or after driving the vehicle for a week. When a problem arises, a travelers first step should be. Enterprise rental car be careful renting from them. I wouldnt even have the rental car if my car wasnt under recall. As we were driving, a car overtook us and flicked up. When theres minimal damage to a rental vehicle, hertz frequently offers.
It started at the base of the windshield and extendded upwards a few inches. Many rental cars in austria already come equipped with a highway vignette. According to this story, the man rented a car to go on a recent trip to memphis with his family. Having a cracked windshield is never a happy situation, but it is even worse when it happens on a rental car. I did not at any time while driving experience a rock hitting the car. We have their collision damage waiver full extended protection but cant find anywhere if glass is included. Clean hairline crack and it was definitely not from a rock or anything i did.
If there is no point of impact, its a stress crack. I would call the car rental place and ask them how to proceed. If you choose to ignore the windshield crack, oftentimes seasonal temperature changes will make it worse. This, for insurance replacement generally your existing coverage is applied to the rental. What happens if you have an accident while driving a rental car from enterprise. Kyle writes that he rented a car from enterprise earlier this year, paid for by his thenemployer. All i have is one photo of the chipped windshield when rental was picked up. After linda grimes accidentally cracked the windshield on her uninsured enterprise rental car, she imagined a worstcase scenario unfolding. First problem, the rental contract with managers signature and notes have been shredded lesson learned. United states rental car claims damage has anyone ever disputed claim. For example, this can occur if your car has been sitting in the hot sun all day and then you blast the ac with all the windows wound up. But as the trip progressed, the crack got larger and larger, until by the time him and family returned home to drop the car off, it was around two feet in length.
Or maybe you discovered your windshield cracked when you came out of a restaurant after a business dinner. Got a rental from enterprise recently and had it for about 3 days while my car was. On 4152011 i returned an avis rental car to springfield branson regional airport. The most common cause of a windshield stress crack is a large variation in temperature. Enterprise damage recovery broken windshield elliotts help. Car rental cracked windshield las vegas forum tripadvisor. Rental car claims damage has anyone ever disputed claim. I spoke to roger van horn, enterprise s vice president for corporate loss control.
Visa will give you a claim number that you give to enterprise. The first thing to understand about windshield damage. Used vehicles were previously part of the enterprise rental fleet andor an affiliated companys lease fleet or purchased by enterprise from sources including auto auctions, customer tradeins or from other sources, with a possible previous use including rental, lease. After linda grimes accidentally cracked the windshield on her uninsured enterprise rental car, she imagined a worstcase scenario unfolding, including months. Take note of any scratches, dents, cracks and other marks on the car. In episode we take a look at the damage evaluator tool what is it and how can you use it. My windshield cracked for no reason auto glass repair. Earlier in the week id noticed a crack in the windshield. Avoid being unfairly charged for rental car damage. You know nothing happened to it while you were inside. How to beat excessive car hire repair charges telegraph. Enterprise rental cracked windshield flyertalk forums.